At neko.lifestyle, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.
To initiate a return, please contact us within [Number] days of receiving your order at [email protected] or call us at 1-441-374-4464 x6271. Please provide your order number and the reason for the return. We will then provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).
We accept returns for [Specify eligible items, e.g., unopened, undamaged items in their original packaging] within [Number] days of delivery. Items must be returned in the same condition they were received. We reserve the right to refuse returns that do not meet these criteria.
The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., damaged or incorrect item). We recommend using a trackable shipping method and insuring your package.
Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to your original payment method within [Number] business days. Please note that it may take some time for the refund to appear in your account depending on your bank or payment processor.
If you received a damaged or incorrect item, please contact us immediately at [email protected] or 1-441-374-4464 x6271 with photos as evidence. We will arrange for a replacement or refund.
If you have any questions about our return policy, please don't hesitate to contact us: