At neko.lifestyle, we're committed to getting your cat-themed goodies to you as quickly and efficiently as possible. Please review the information below regarding our shipping policies.
We currently ship to addresses within the United States. International shipping options may be available in the future; please check back for updates.
Shipping costs are calculated at checkout based on the weight of your order and your shipping address. You will see the exact shipping cost before finalizing your purchase.
Most orders are processed and shipped within 2-3 business days of order placement. Transit times vary depending on your location and the selected shipping method. You will receive a shipping confirmation email with tracking information once your order has shipped. Please allow an additional 3-7 business days for delivery within the United States.
We utilize various reputable shipping carriers, including (but not limited to) USPS and UPS, to ensure timely and reliable delivery. The specific carrier used for your order will be indicated on your shipping confirmation email.
Once your order has shipped, you will receive an email containing your tracking number and a link to track your package's progress.
If your package arrives damaged or if it is lost in transit, please contact us immediately at [email protected] or call us at 1-441-374-4464 x6271. We will work with you to resolve the issue as quickly as possible. Please have your order number and tracking information readily available.
If you have any questions or concerns regarding our shipping policies, please don't hesitate to contact us.